Returns & Refund Policy
Due to the cosmetic nature of our products, all sales are final and refunds are not available.
If you receive an item that is damaged or incorrect, please Contact Us with your order number and details about the issue and we will respond quickly with instructions for how to resolve it.
Shipping
We can ship to virtually any address in the world from our North Carolina warehouse. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are unable to ship to PO Boxes.
Privacy
At EastWest Bottlers, like any good moonshiner, we value your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here. We promise to not share your e-mail address, or any other private information, with third parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please don't hesitate to contact us.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at contact@eastwestbottlers.com.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM:
By subscribing to EastWest Bottlers text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialling system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@eastwestbottlers.com.